At Naturbon, we are particular about customer service and because we know that you are excited to receive your products just as we are keen to please you we have the following steps:
- We ship all orders received before 1pm GMT weekdays same day.
- If we receive your order after 1pm GMT or over the weekend, we ship it next working day
- All United Kingdom orders are shipped with next day delivery postage, which may take between 2 day to 4 days to receive due to current COVID context.
- All European Orders are shipped with international priority delivery, which may take between 3 to 6 days to receive due to current COVID context.
- All 'Rest of the World' orders are shipped with international priority delivery, which takes between 5 to 10 days depending on country and any
We ship all orders above £35/€39 for FREE within Europe. You can still order below this amount but you will be charged:
- £3.30 for United Kingdom orders
- €6.99 for European orders
- £15/€16.99 for Rest of World orders
As soon as you place your order, you will receive an automated email on the email address you provided. Once the orders have been shipped, you will receive a shipping notification with tracking number.
Naturbon does not take any responsibility for paying charges for international customs for global customers. We do not have any control over the shipment once it leaves the EU region and the charges will be your responsibility. Please find out your country’s custom charges for orders. We do not refund orders that are returned because a customer did not or could not pay the custom fee for their package.
We hope that you are happy with each product you receive from us and decide to become a loyal Naturbon patron. However, we also understand that not all of our products may suit you and you may have various reasons to return products back.
We will be happy to refund, replace or exchange the item in question as far as we receive the product back in its original packaging or as you received it.
Please contact us within 30 business days of receipt of goods by sending a message to firstname.lastname@example.org. We will send you all details for returns (at no cost to you) and process your refund or exchange immediately we receive the products.
We you are returning, we will really appreciate it if you give feedback about why to see how to make you happy for future purchases. Our customers are very valued.
If your package did not find its way to you, please do let us know within 30 days of order placement. Each order has a tracking number which you can use to track your package. We will resend another order if we it can not be traced. Please be advised that we are not responsible for providing refunds if the address is incorrect or if the tracing information indicates that the order was delivered.